Refund policy

Refunds & Exchange Policy

Thank you for shopping with The Fashion House! We are committed to providing you with a delightful shopping experience. Please take a moment to review our refund and exchange policy below.

1. Refund Policy:

1.1 Eligibility for Refund:

We understand that sometimes a product may not meet your expectations. To be eligible for a refund, please note the following conditions:

• The item must be unused, in its original packaging, and with all tags attached.
• A valid proof of purchase, such as the order confirmation or receipt, is required.
• Refund requests must be initiated within 14 days from the date of delivery.

1.2 Refund Process:

If you meet the eligibility criteria, please follow these steps:

• Contact our customer service team at thefashionhouse.info@gmail.com/+96178826137 to initiate the refund process.
• Ship the item back to us, including the original packaging and a copy of the proof of purchase -customers are responsible for shipping costs for item returns.
• Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to the original method of payment within 30 business days.

2. Exchange Policy:

2.1 Eligibility for Exchange:

We are happy to offer exchanges for products that don't meet your expectations or if you require a different size or color. To be eligible for an exchange, please consider the following:

• The item must be unused, in its original packaging, and with all tags attached.
• A valid proof of purchase, such as the order confirmation or receipt, is required.
• Exchange requests must be initiated within 14 days from the date of delivery.

2.2 Exchange Process:

If you meet the eligibility criteria, please follow these steps:

• Contact our customer service team at thefashionhouse.info@gmail.com/+96178826137 to initiate the exchange process.
• Ship the item back to us, including the original packaging and a copy of the proof of purchase -customers are responsible for shipping costs for item exchanges.
• Once we receive the returned item and inspect it, we will process the exchange and ship the new item to you.
• If the requested exchange item is not available, we will offer an alternative or provide a refund.

3. Exceptions:

Please note that the following items are non-refundable and non-exchangeable:

• Sale items (unless they are defective or damaged)
• Custom-made or personalized items

4. Non-Eligible Items for Refund or Exchange:

4.1 Non-Eligible Conditions:

Certain situations may lead to an item being deemed non-refundable or non-exchangeable. These conditions include, but are not limited to:

• Items that show signs of wear, use, or damage not caused by our error.
• Items returned without their original packaging or with missing tags.
• Returns initiated beyond the specified 14-day period from the date of delivery.

4.2 Inspection and Communication:

In cases where an item is found to be non-eligible for a refund or exchange:

• We will notify you promptly, providing details of the reasons for the non-eligibility.
• If you wish, we can return the non-eligible item to you at your expense.
• Non-eligible items left unclaimed for a specified period may be donated or disposed of at our discretion.

5. Contact Us:

If you have any questions or concerns regarding our refund and exchange policy, please contact our customer service team at thefashionhouse.info@gmail.com/+96178826137.

Thank you for choosing The Fashion House!

The Fashion HouseJnah, Zahia Salman Street, Fadlallah Bldg., 6th Flr., 2047-8703,

Beirut, Lebanon

thefashionhouse.info@gmail.com

+96178826137

-www.thefashionhouse.store